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Frequently Asked Questions

  • Scheduling an Appointment
    Scheduling an Appointment
    To schedule an appointment for a treatment, please speak with our Spa specialist, who will be happy to help you with your selection. Hotel guests can dial the hotel operator and request the Spa by JW. From outside the hotel, please call 07 5592 9796. 
    Prepayment is required upon booking to secure all appointments. We are unable to fulfil a booking without a prepayment. Please see Cancellation Policy for more details.
    Sunday Surcharge 10% and Public Holiday 20% Surcharge fees apply.